Processing & Handling
Because we are a small, independently operated shop, we do not offer instant, Amazon-style fulfillment.
- Please allow 2–3 business days for order processing and packaging before your item ships.
- Once your package is handed over to the shipping carrier, you will automatically receive an email containing your tracking number.
Lost vs. Stolen Packages
We want to make sure your order arrives safely, but we must establish clear boundaries once a package leaves our hands:
- Lost Packages (In Transit): If your tracking information stops updating or shows that the package has been lost by the carrier prior to delivery, please contact us immediately. We will work with the shipping carrier to locate the package or arrange a solution.
- Stolen Packages (Marked “Delivered”): We are not responsible for packages that are stolen or go missing after they have been successfully marked as “Delivered” by the shipping carrier.
How to Protect Your Delivery
If you live in an area prone to porch piracy or do not have a secure mailroom, we highly recommend taking the following steps:
- Track your package closely using the email link provided so you can be home when it arrives.
- Arrange for a neighbor or a local pickup locker to hold your package if you will be away.
If your package is marked as delivered but you cannot find it, please check with neighbors, look behind porch structures, or contact your local carrier branch immediately to verify the exact GPS drop-off location.
Last updated November 1, 2026