Frequently Asked Questions

As a small, independently run shop, we process and pack everything carefully by hand. Please allow 2–3 business days for your order to be processed before it ships out. You will receive a tracking link via email the moment it leaves our hands. Shipping policy

We offer a 14-day return policy starting from the day your package is delivered. Items must be unused, unwashed, and in their original packaging with tags attached. Please note that customers are responsible for return shipping costs and tracking. Returns & exchanges

Please check around your porch, with your neighbors, or contact your local mail carrier branch to verify where it was dropped off. We are not responsible for packages that go missing or are stolen after they have been successfully delivered by the carrier. Stolen packages policy

Absolutely. We partner with Square to process all payments. Your credit card data is encrypted and sent directly to Square’s secure vault. Our website never sees, stores, or processes your sensitive financial information.

If you need to change your shipping address or cancel an order, please email us immediately. Once an order has been packed and a shipping label has been created (usually within 24 hours), we can no longer make changes or cancel the order.